The Foundation of Consistent, Professional Service
At Magna Cleaning, consistency begins with clarity.
Our Default Level of Service is a clear, written description of the work our teams perform in every home if no customization has been applied. It represents our baseline level of professional service. It is a baseline, not a basic one. It reflects a comprehensive level of care shaped by the shared priorities of families who rely on recurring cleaning services.
In simple terms, if a team were assigned to your home without any customization, the Default Level of Service defines exactly what work would be performed.
This approach allows us to describe our service consistently and accurately, without relying on vague task lists that often lead to misunderstandings.
It serves as the foundation for every customized cleaning plan and ensures that expectations, execution, and quality remain aligned.
How the Default Level of Service Is Structured
Our standard is built on two components:
Together, these establish a clear, consistent framework for professional care.
Default Scope: Areas Included
By default, we clean all finished interior living spaces with completed flooring, walls, ceilings, and permanent climate control.
Areas Excluded Unless Requested:
Default Workflow: What Is Cleaned and How
The Default Workflow defines which surfaces are cleaned and how they are treated.
Washable Hard Surfaces
These are cleaned by dusting, wiping, washing, scrubbing, scrapping, polishing, and disinfecting as appropriate. Products, tools and methods are selected based on material and soil type.
Washable Hard surfaces include:
Soft and Non-Washable Surfaces
These surfaces are not washed (no liquid or water-based product is used). Loose soil is removed by vacuuming, dusting, wiping or brushing, whichever is appropriate. Method is selected based on material and soil type.
Soft and Non-Washable surfaces include:
Special Considerations
Walls and Splash Walls
Painted Drywall receives focused attention (spot cleaning) in high-touch areas. Cobwebs are removed throughout. For other material walls (wood panel, etc.), only Cobwebs are removed. Washing may be added to your plan. Splash walls are washed, wiped or scrubbed as appropriate.
Appliances and Enclosure Interiors
Interior spaces of appliances and enclosures (i.e. cabinets, drawers, hutches, trunks, etc.) are excluded, except:
Cluttered Surfaces vs Non-Cluttered Surfaces
On cluttered surfaces, only exposed areas are cleaned. On non-cluttered surfaces, items and surfaces are fully cleaned.
If lifting and replacing items on cluttered surfaces is desired, this may be added to your plan.
Wall-Mounted Items
Accessible horizontal surfaces are dusted. Delicately attached items should be identified in advance.
Hard vs Soft Blinds
Hard material blinds (wood, hard plastic, etc.) will be washed or dusted as needed. Soft material blinds (aluminum, vinyl, etc.) will be lightly dusted only.
Window Glass and Tracks
Window glass and tracks (the part of the window sill that is exposed when the window sash is open) are excluded unless added.
Entry Door Glass and Tracks
The inside surface of the glass follows the washable hard surface workflow. The part of a sliding door track that is visible when the door is closed will be vacuumed. Washing the track can be added to your plan.
Grout and other porous surfaces
Shower grout is scrubbed. Other grout and porous materials receive general surface cleaning only.
Calking
Caulking cannot be restored through cleaning. Discoloration requires replacement.
Rough Surfaces
Rough surfaces in showers are scrubbed. Outside showers, they are vacuumed or brushed only.
Furniture and Decorative Accents
Hard furniture is cleaned appropriately. Upholstery, pillows and throw blankets are vacuumed, wiped or brushed based on material and soil, then neatly arranged.
Bedding
Beds are neatly arranged. Linen changes may be added.
Walk-in Closets
Floors are cleaned by default. Additional services may be added.
High Sentimental and Irreplaceable Decorative Items
We recommend stowing them away before service as precaution against damage.
Cleaning Products
We carry a line of cleaning products specifically selected to address every soil and surface type in a home. If you have a preference for a specific line of products, we can add working with your choice of products to your plan.
Standard Exclusions
Unless added to your plan:
Illustrative Examples of Default Work
Examples of typical Default Work (not exhaustive):
Maintaining the Standard
Consistency requires oversight.
Our standard is supported by:
Quality is not assumed. It is confirmed.
A Living Standard
Procedures are reviewed regularly to reflect evolving materials and best practices.
Questions About Default Work?
We’re happy to review your plan and customization options. Contact us to schedule a service review.
Customization and Ongoing Alignment
Your Cleaning Plan is built on the Default Level of Service.
Starting with this shared foundation, we customize your plan by:
The result is a personalized Level of Service (Your Cleaning Plan) built on a clear, shared understanding.
As time passes, clients may re-customize their service to better reflect their changing priorities and preferences. Ongoing communication ensures proper alignment.